Quality is built into every aspect of all that we do. This quality is built into our personnel, our processes and the products and services that we provide. We start out with a clear understanding of what needs our client’s have and how we can meet or exceed those needs. We provide regular communications with our clients that allow us to predict any changes and the possible impact (positive or negative) they may have on the project. We provide a multifaceted testing process that looks not only at the technical/functional aspects but examines things from a user and a business perspective as well.

We understand that there are inherent risks in using open source software as a platform from which to run mission critical business processes. These issues include such difficulties as poor documentation, user support, compatibility issues, and problem resolution. Our design, development and implementation processes are designed to mitigate these risks through additional testing, documentation, experience and support. Additional details of these processes can be found in the project plan sections found previously in this document.